Are They Real Or Imagined?

Quite often, when a customer is getting used to the way a new vendor provides service, there can be confusion. These days, instead of simply contacting the vendor's customer service department and getting an accurate answer, there is a tendency to immediately start blogging and registering discontent. I have used Identity Guard for some time now and I have noticed some Identity Guard complaints that just do not seem to make much sense. I have made a list of a few of these. Hopefully, you can benefit from the advantages of this service by becoming a little more educated about what they do for you.

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Common Identity Guard Complaints, and Their Explanations

One of the first Identity Guard complaints I noticed was this one, posted earlier in the Bubble Decade: "I did notice their pulling TU puts a HARD inquiry." This one really floors me. First of all, it was posted in 2001 and it still is showing up today. Those who hire Identity Guard to advise them of potential problems with their credit ought to understand that there were some complaints were made almost a decade ago; the credit reporting bureaus have changed the way they do business. So has Identity Guard. This issue was resolved years ago, yet the posting still exists...

One big problem with postings like the one above is that they often lead to other postings. The next batch aren't even necessarily from people who have experienced any problem at all; it just seems so easy to add one's voice to someone else who is making Identity Guard Complaints. If you do a little digging, you'll find a lot more users of this service who really appreciate the quick response time and accuracy they get from Identity Guard. There are complainers and there are people who are involved in the solution.

Then, there are those who seek to portray Identity Guard as some sort of affiliate of one (or more) of the credit reporting agencies. These types of Identity Guard Complaints really mislead people who would really benefit from using the service. I want to be clear that I did the research and discovered that Identity Guard is not affiliated with any of the credit reporting agencies and in no way endorses one over the other.

The last and most troublesome types of Identity Guard Complaints involve customers who are unclear on exactly which service - or services - they are using. Sometimes, they mistakenly believe that one provider is charging them for services which should be provided by another. Frequently, these services overlap. Be sure your bank hasn't signed you up automatically to get Identity Guard in addition to another service.